Understanding what you owe can be one of the most complicated and frustrating aspects of health care. At Seattle Roots Community Health, we want you to focus on your health care, not billing concerns. If you have insurance, many of your questions will need to go through them, but we can even help you know what to ask! If you don’t have insurance, we can help you discover your options.

After the COVID Public Health Emergency ends on May 11, 2023, phone and video visits will be charged the same visit fees and copays as in-person office visits. Our sliding scale discount program for patients without insurance will apply to phone and video visits, just as it does for in-person office visits. If you have questions about visit copays and fees, please contact our Billing Office.

Ways to pay your bill

  • icon of computer monitor Online through MyChart
  • icon of person In person
  • icon of phone Over the phone: (206) 299-1942
  • icon of mail By mail: 2101 East Yesler Way, Suite 210, Seattle, WA 98122

Still have questions about billing?

Call us at (206) 299-1942!

Ways we can assist you

Understanding your bill

If you have questions about the bill from your insurance company, you can call us to talk you through it.

Insurance Eligibility Specialists

Seattle Roots Community Health employs full-time staff ready to help you find health insurance coverage for yourself or your family.

Self-pay quotes

If you are paying out of pocket, we can provide you with an advanced fee estimate. To qualify for our sliding scale, patients need to provide a verifiable proof of income.

Medicare and Medicaid (known as Apple Health in Washington) are welcome

If you lose your Medicaid or other insurance coverage, you can continue your same care at Seattle Roots Community Health (your fee will be adjusted according to our sliding scale).

You will never be denied care due to an inability to pay!

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” (GFE) explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit or call 1-800-985-3059.

Sliding fee discount

All insured patients – regardless of nationality or immigration status — are charged on a sliding fee scale according to income and family size. Click here to view the sliding fee discount for Medical and Behavioral Health.

Sliding Fee Discount Program Policy

Patients will never be denied services because of an inability to pay. Billing statements to patients will reflect this policy. In an effort to assist those unable to pay for medical care, Seattle Roots Community Health provides services based on a flat fee that is determined by Federal Poverty Guidelines, income, and family size.